Privacy Policy

 MINEQUIP INDUSTRIAL

Privacy Policy

Effective Date: 10 August 2026

1. Introduction

MINEQUIP INDUSTRIAL (“MINEQUIP”, “we”, “us” or “our”) is a trading and online business operated by or associated with Silveri Engineering & Trading Pty Ltd.

We are committed to respecting and protecting the privacy of our customers, suppliers, distributors, business partners and visitors to our website.

This Privacy Policy explains how MINEQUIP INDUSTRIAL and Silveri Engineering & Trading Pty Ltd collect, hold, use and disclose personal information in connection with our websites, products, services and business activities.

Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The APPs govern matters including collection, use, disclosure, security, access and correction of personal information. 

2. Information We May Collect

We may collect personal information reasonably necessary for conducting our business, including:

your name and business or company name; 

job title or position; 

billing and delivery addresses; 

telephone and mobile numbers; 

email address; 

account and customer information; 

enquiries, quotations, purchase orders and transaction history; 

delivery and freight information; 

communications between you and MINEQUIP or Silveri Engineering; 

website enquiries and contact-form submissions; 

technical support and product enquiry information; and 

information reasonably required to establish and maintain a commercial relationship. 

Where payments are processed through third-party payment providers, we may not directly store complete credit or debit card information.

3. How We Collect Information

We may collect information when you:

visit or use the MINEQUIP website; 

create or request a customer account; 

submit an enquiry or quotation request; 

purchase products; 

contact us by telephone or email; 

communicate with our sales or technical staff; 

subscribe to product information or marketing communications; 

interact with us at trade shows, customer sites or industry events; or 

otherwise conduct business with MINEQUIP INDUSTRIAL or Silveri Engineering & Trading Pty Ltd. 

Information may also be obtained from authorised representatives of your organisation, suppliers, distributors, freight companies and other legitimate business sources.

4. How We Use Personal Information

We may use personal information to:

process enquiries, quotations and orders; 

establish and administer customer accounts; 

supply products and services; 

arrange freight and delivery; 

provide technical and after-sales support; 

process payments and maintain accounting records; 

manage warranties and product returns; 

communicate product, service and availability information; 

maintain relationships with customers, suppliers and distributors; 

improve our website, products and services; 

conduct legitimate marketing and business-development activities; 

prevent fraud or misuse of our systems; and 

comply with applicable legal and regulatory requirements. 

5. Disclosure of Information

We do not sell personal information.

Where reasonably necessary for our business activities, information may be disclosed to organisations assisting us in providing our products and services, including:

manufacturers and authorised suppliers; 

distributors and business partners; 

freight, courier and logistics providers; 

payment processors and financial institutions; 

IT, website and cloud-service providers; 

accountants, insurers and professional advisers; and 

government, regulatory or law-enforcement authorities where required or authorised by law. 

We take reasonable steps to limit disclosure to information necessary for the relevant business purpose.

6. Overseas Suppliers and Service Providers

MINEQUIP INDUSTRIAL and Silveri Engineering & Trading Pty Ltd operate within international industrial and mining supply chains.

Accordingly, personal or business contact information may, where reasonably necessary, be disclosed to overseas manufacturers, suppliers, distributors, logistics providers or technology providers in connection with quotations, orders, technical support, warranties, product supply or delivery.

Where the Privacy Act applies, we will take reasonable steps to handle overseas disclosures consistently with applicable Australian privacy requirements.

The OAIC requires an APP privacy policy to state whether personal information is likely to be disclosed overseas and, where practicable, the countries involved. 

7. Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website operate effectively, understand website usage, remember user preferences and improve the visitor experience.

Our website or associated services may also use third-party services for hosting, security, analytics, forms, e-commerce, payment processing or other website functionality.

You may be able to disable cookies through your browser settings; however, some website functionality may then be limited.

8. Data Security

We take reasonable steps to protect personal information under our control against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include appropriate administrative, electronic and physical safeguards, access controls, password protection, secure systems and reputable third-party technology providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Marketing Communications

Where permitted by law, we may use contact information to provide customers and business contacts with information concerning products, technical developments, promotions and services that may be relevant to them.

Recipients may opt out of marketing communications at any time by using the unsubscribe facility provided or by contacting us.

Operational communications relating to quotations, orders, accounts, deliveries, warranties, technical support or existing commercial relationships are not necessarily marketing communications.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be made using the contact details below. We may need to verify your identity before providing access to personal information.

The Australian Privacy Principles provide rights concerning access to and correction of personal information held by organisations covered by the Privacy Act. 

11. Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding how we have handled your personal information, please contact us.

We will review privacy complaints and endeavour to respond within a reasonable period.

If the matter cannot be resolved directly and the Privacy Act applies to the circumstances, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner – Privacy

12. Third-Party Websites

Our website may contain links to manufacturers, suppliers, distributors or other third-party websites.

MINEQUIP INDUSTRIAL and Silveri Engineering & Trading Pty Ltd are not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services or applicable legal requirements.

The current version will be published on the MINEQUIP INDUSTRIAL website with its effective or last-updated date.

The OAIC recommends keeping privacy policies current and making them readily available on an organisation's website. 

14. Contact Us

MINEQUIP INDUSTRIAL

Associated with Silveri Engineering & Trading Pty Ltd

Melbourne, Victoria, Australia

Email: sales@silverieng.com

Telephone: 1300 766 413

International: +61 3 9427 2117

Website: